Terms of service

1.       Introduction

·         Scope: These Terms of Use ("ToU") govern your access to and use of the MediStudyGo website (https://medistudygo.com/), application, and related services ("Services/Website/Platform") operated and handled by Teachspoon Edtech Pvt. Ltd. By accessing, browsing, or downloading any content from the Website, you agree to be bound by these ToU. If you do not agree to these terms, you must not use or access the Website.

·         Individual and Organizational Use: If you are an individual, you confirm that you are of legal age in your jurisdiction to enter into this agreement. If you are using the Website on behalf of a corporation, partnership, or any other entity, you represent that you have the legal authority to bind that organization to these ToU. References to "you" and “your” apply to both the individual user and the organization they represent.

·         Prohibited Activities: The scraping of data or content from this Website is strictly prohibited. MediStudyGo reserves the right to take legal action against any unauthorized activities, including but not limited to scraping.

·         Additional Terms: These ToU, along with any additional terms, policies, or agreements posted on the Website or provided in connection with MediStudyGo’s Services, constitute the complete agreement between you and MediStudyGo. You may request copies of such documents by contacting MediStudyGo with a detailed written request.

·         Acceptance: By using the Website, you acknowledge that you have read, understood, and agree to these ToU, as well as all applicable laws and regulations.

·         Modification of Terms: MediStudyGo reserves the right, at its sole discretion, to modify or remove any part of these ToU at any time without prior notice and it shall be in effect as soon as it is updated on the Website. Continued use of the Website/Services after any changes, whether explicitly noted on the Website or not, constitutes your acceptance of the revised ToU. We recommend that you read these ToU carefully every time you use the Website. If you do not agree, you may not access or use the Website.

·         Survival:The provisions of these Terms relating to intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law shall survive any termination or expiration of these Terms.

 

2.       Website Content

·         Applicability: These ToU apply to https://medistudygo.com/and any other Services operated by MediStudyGo or its authorized partners, collectively referred to as the “MediStudyGo Sites/ MediStudyGo Services”. The MediStudyGo Sites may be managed by MediStudyGo subsidiaries, parent companies, or authorized partners as confirmed by MediStudyGo in writing. Some Services may have additional or different terms of use. By accessing any Services, you agree to the terms governing that specific Service. Your access to the Services constitutes acceptance of the terms for all MediStudyGo Services.

·         Information Purpose: All content on the MediStudyGo Sites, including text, images, graphics, logos, videos, and downloadable materials is provided for informational purposes only. No representations or warranties about the accuracy, completeness, or reliability of any content available on the website, including the content of third-party links.

·         Content Updates: MediStudyGo reserves the right to modify, update, or remove any content or links on the Website at any time without prior notice.

·         Use at Your Own Risk: Your use of the Website and its content is at your own risk. MediStudyGo will not be held liable for any errors or omissions in the content or for the availability of the content.

 

3.       Use of Website

·         Lawful Use: You may use the Website solely for lawful purposes and in a manner that does not infringe upon the rights of others, disrupt the site, or violate applicable laws and regulations.

·         Prohibited Activities:By using our Services, you agree not to engage in:

• Fraudulent activities or misrepresenting your identity.
• Attempting to hack, disrupt, or interfere with our website, servers, or Services.
• Violating applicable laws, including laws related to intellectual property, privacy, or consumer protection.

Violating these provisions may result in the suspension or termination of your account, without prior notice.

 

4.       Purpose of the Website

·       Scope of Service:MediStudyGo provides educational resources to medical and dental students, including digital products (videos, mindmaps, notes) and physical products (printed books).

·       No Liability: MediStudyGo does not facilitate the transactions or interactions between users, we are not responsible for any disputes, misunderstandings, or conflicts that may arise between parties. Users acknowledge and accept full responsibility for their interactions and agreements with other users.

·       Informational: The materials on the MediStudyGo Sites are provided solely for informational purposes and should not be interpreted as a commercial offer, a license, or the basis for any advisory, fiduciary, or professional relationship between you and MediStudyGo. Any information provided is not a substitute for conducting your own independent investigation. The content on the MediStudyGo Sites may not be used for commercial purposes, nor to develop or infringe upon MediStudyGo’s businesses in any manner.

 

5.       Eligibility

To use our Services, you must:

• Be at least 18 years of age or have obtained parental/guardian consent if you are a minor.
• Agree that the information you provide to us is accurate, complete, and up-to-date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

6.       Links to Third-Party Websites

·        Convenience Links: This website may contain links to third-party websites. Links to third-party websites or other MediStudyGo platforms and products are provided solely for your convenience and do not imply any approval or endorsement by MediStudyGo of the linked sites, even if they display MediStudyGo’s logo. These sites may be beyond MediStudyGo's control, and therefore, MediStudyGo cannot be held responsible for the content of any linked site or for any links contained within those sites. MediStudyGo is not responsible for the content, privacy practices, or terms of use of those websites.

·        Access at Your Own Risk: Accessing third-party sites is at your own risk. You should take precautions against viruses, worms, and other potentially harmful programs that may be present on third-party websites. Additionally, you are responsible for reviewing and complying with the terms of use that apply to these third-party sites.

·        Prohibited Framing: You acknowledge that framing the Site or using similar processes is prohibited.

 

7.       Intellectual Property Rights

·        Ownership: All intellectual property on the MediStudyGo website is protected, including but not limited to trademarks, logos, copyrights, design rights, and sui generis rights of database producers, and is the exclusive property of MediStudyGo or its licensors. You may not use, reproduce, distribute, or exploit any content from the website without prior written permission from MediStudyGo.

·        Protected Materials: All materials on the Site, including but not limited to texts, data, graphics, images, sounds, videos, logos, icons, and HTML code, are protected under intellectual property law and remain the property of MediStudyGo or third parties.

·        Personal Use: You may copy, download, and print materials from this Site for personal and non-commercial purposes only, in accordance with applicable intellectual property laws. When doing so, you must include the MediStudyGo brand name on all downloaded materials. Any such actions must comply with the laws of India, under the jurisdiction of Mumbai.

·        Prohibited Modifications: You must not modify any material copied, downloaded, or printed from the Site in any way. Any other use of the Site's content without prior written authorization from MediStudyGo is prohibited. Non-compliance with these prohibitions may constitute counterfeiting and/or unfair competition, leading to potential civil and/or criminal liability.

·        Trademark Usage: A list of MediStudyGo’s registered trademarks, logos, and other copyrighted materials is available at the MediStudyGo corporate office. All other trademarks that appear on the Site, which are not owned by MediStudyGo, belong to their respective owners, who may or may not be affiliated with, connected to, or sponsored by MediStudyGo. Specific authorization is required to use any trademarks owned by MediStudyGo or any third party for any purpose.

 

8.       Purchases and Payments

8.1 Pricing and Payment

• All prices are listed in INR (Indian Rupees) and are subject to change without prior notice.
• Payments must be made in full at the time of purchase. We currently accept prepaid methods only. Cash on Delivery (“COD”) is not available.
• By purchasing any product or service, you authorize us to charge your payment method for the total amount due.

8.2 Refunds and Returns

For details on refunds, returns, and exchanges, please refer to our Refund and Return Policy, which includes information about digital and physical products, defective items, and deadlines for requesting a refund.

 

9.       License and Use

Upon purchasing digital content, you are granted a non-exclusive, non-transferable, and revocable license to access and use the content for personal, non-commercial purposes only.
Printed books are for personal use only. They cannot be reproduced, resold, or redistributed without our written consent.

You agree not to copy, share, or distribute any content from MediStudyGo without our permission. Unauthorized use of our content is strictly prohibited.

 

10.    Delivery of Products

10.1 Digital Products

• Upon successful payment, access to digital products is granted immediately. You can access/download digital content via a unique link sent to your email.

10.2 Physical Products

• Shipping for physical products may take 7-10 business days. Delivery times may vary based on your location, shipping method, or unforeseen delays. Estimated delivery dates will be provided at checkout.
• Shipping charges are calculated based on delivery address and selected shipping method.

For any delivery-related issues or concerns, refer to our Shipping Policy.

 

11.    Account Obligations

·         Before using the Website/Services, we request you to read the ToU carefully. By using the website, you are implying that you agree with all the policies of MediStudyGo. Once you become a member, you will automatically enter into a contract and acknowledge that you have read and accepted the agreement, which will apply to your use of our website.

·         When using the Website, you are responsible for maintaining the confidentiality of your Display Name, Username, and Password. You are also fully accountable for all activities that occur under your account credentials. If you provide any information that is false, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that such information is false, inaccurate, outdated, or incomplete, we reserve the right to indefinitely suspend, terminate, or block your access to the Website. Additionally, any such action on your part may have legal consequences, including civil and criminal liability. Furthermore, you agree to indemnify MediStudyGo for any losses incurred as a result of any false, defamatory, libelous, vulgar, obscene, fraudulent, or otherwise objectionable content posted by you on our platform.

 

12.    Software

Any software made available to operate this Website and/or to download materials from it (the "Software") is the copyrighted work of MediStudyGo and/or its associates. You are licensed to use this Software on a non-exclusive basis solely for the purpose of visiting the Website and/or downloading materials from it. You may use the Software only for this purpose. Under no circumstances, you shall redistribute, sell, disassemble or otherwise deal with the Software.

 

13.    User Content Guidelines

Content posted on the Website by users must not:

·       Contain fraudulent information, make fraudulent offers of items, or involve the sale or attempted sale of counterfeit, stolen, or prohibited items as per applicable law, or promote illegal activities.

·       Be part of a scheme to defraud other users or for any other unlawful purpose.

·       Infringe upon third-party rights, including but not limited to copyright, patents, trademarks, trade secrets, publicity rights, privacy rights, or any other intellectual property or proprietary rights.

·       Violate any applicable laws, statutes, ordinances, or regulations (e.g., export control, consumer protection, unfair competition, anti-discrimination, false advertising).

·       Be defamatory, libelous, threatening, or harassing.

·       Contain material that constitutes unauthorized advertising or harassment (including spamming), invades anyone’s privacy, or encourages conduct that would constitute a criminal offense, civil liability, or violation of any law.

·       Contain any viruses or malicious code designed to damage, interfere with, intercept, or expropriate any system, data, or personal information.

·       Link directly or indirectly to, or include descriptions of, goods or services that are prohibited under prevailing law.

 

14.    Data Protection and Privacy

Your privacy is important to us. We are committed to safeguarding your personal data and complying with applicable privacy laws.

By using our Services, you agree to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy, which includes how we use your data to:

• Provide, operate, and improve our Services.
• Process your orders, fulfill purchases, and provide customer support.
• Communicate with you regarding your orders and other relevant information.
• Perform fraud detection and security measures.

You have the right to:

• Access your personal data.
• Correct any inaccurate or incomplete data.
• Request the deletion of your personal data, subject to applicable laws.

For further details on how we handle your data, please refer to our Privacy Policy.

 

15.    E-Mail Abuse & Threat Policy

·       At MediStudyGo, we prioritize professional, respectful, and courteous communication between users, especially through private channels like email. While we do not regulate private communications such as email exchanges, we take certain types of misuse or abuse very seriously.

·       Below are the instances of e-mail abuse that are not tolerated on our Website:

(i)              Users are strictly prohibited from sending emails that contain explicit threats of bodily harm or violence. MediStudyGodoes not permit any form of communication that threatens or endangers another individual.

(ii)            Our communication tools are designed to facilitate legitimate business interactions. Any misuse of these tools, including manipulation or exploitation of the system, is subject to investigation and potential disciplinary action.

(iii)          MediStudyGo will never request sensitive information (such as passwords, payment details, etc.) via email. If you receive any suspicious or spoof emails claiming to be from MediStudyGo, we urge you to report them immediately through our "Contact Us" page.

(iv)           Our Websitestrictly prohibits users from sending unsolicited commercial emails (spam) to other users. Spamming is not only disruptive but also violates the acceptable use of our system. Users found sending unsolicited commercial messages will face disciplinary action.

 

·       Reporting E-mail Abuse: If you encounter any form of e-mail abuse or violations of this policy, we encourage you to report the incident immediately. MediStudyGo is committed to investigating and addressing any issues swiftly to maintain a safe and respectful environment for all users.

 

16.    Social Media Policy

·          Acceptable Conduct: You agree to use our social media accounts in a respectful, responsible, and ethical manner. Your use of our social media platforms is subject to the terms of service, privacy policies, and other guidelines of those platforms.

·          Prohibited Conduct: You agree not to:

(v)             Harass or abuse others: Engage in any form of harassment, abuse, threats, or intimidation.

(vi)           Post harmful content: Share content that is hateful, discriminatory, offensive, or harmful to others.

(vii)         Violate laws: Engage in any illegal or unauthorized activity.

(viii)       Spam: Send unsolicited messages or spam.

(ix)           Violate intellectual property: Infringe on the intellectual property rights of others.

(x)             Promote harmful or illegal activities: Encourage or promote harmful or illegal activities.

(xi)           Misrepresent yourself: Impersonate another person or entity.

 

·          External Content

While we may share or link to external content on our social media platforms, we do not endorse, control, or guarantee the accuracy, completeness, or reliability of such content. You are responsible for assessing the credibility and relevance of any external content you encounter.

·          Privacy and Data Collection

Your use of our social media platforms may involve the collection and processing of your personal information. Please refer to the privacy policies of the respective platforms for details on how your data is collected, used, and protected.

·          Copyright and Intellectual Property

Any copyrighted or intellectual property content shared on our social media platforms is subject to the applicable copyright and intellectual property laws. We do not claim ownership of any content shared by others on our social media pages.

·          Disclaimer of Liability

We are not responsible for the actions, content, or privacy practices of the social media platforms we link to. We disclaim any liability for any damages or losses arising from your use of or reliance on any content or information found on our social media platforms.

·          Termination and Suspension

We reserve the right to remove any content that violates these guidelines on our social media platforms and to suspend or terminate your access to our accounts if you repeatedly violate these rules. We may also cooperate with law enforcement authorities in investigating any illegal activity.

 

17.    Bank Approvals and Regulatory Compliance

The website has obtained all necessary approvals and licenses from relevant banking and financial institutions to operate its payment processing services. The website complies with all applicable laws, rules, and regulations.

 

18.    Payment Processing Disclaimer

While we strive to provide a seamless payment experience, we cannot be held responsible for any errors, delays, or failures in payment processing that may occur due to factors beyond our control, including but not limited to:

·        Third-Party Payment Processors: We rely on third-party payment processors to handle transactions. Any issues or errors arising from these third-party services are beyond our control.

·        Bank or Card Issuer Issues: Problems with banks or card issuers may result in payment processing delays or failures.

·        Technical Issues: Technical difficulties or system failures may temporarily disrupt payment processing.

·        Force Majeure Events: Events such as natural disasters, cyberattacks, or other unforeseen circumstances may impact payment processing.

 

19.    User’s Payment Arrangement with Issuing Bank

All valid credit, debit, cash cards, and other payment instruments used on MediStudyGo are processed through a secure payment gateway or an appropriate payment system infrastructure. These transactions are subject to the terms and conditions agreed upon between You/User and the respective issuing bank or payment instrument provider. All online bank transfers from valid bank accounts are processed through the payment gateway provided by the respective issuing bank, which enables the payment facility to offer these services to you. Such online bank transfers are governed by the terms and conditions agreed upon between you and the respective issuing bank.

 

20.    Payment Security

We prioritize the security of your payment information. We maintain strict data protection policies and procedures to protect your personal and financial information from unauthorized access, disclosure, or misuse. By implementing these security measures, we strive to provide a secure and trustworthy experience.

 

 

21.    Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.  

 

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22.    Disclaimers

·        "As Is" Materials: The website and all materials are provided "as is" without warranties of any kind. While MediStudyGo strives for reliable information, we don't guarantee accuracy, suitability, or up-to-dateness. MediStudyGo reserves the right to change information at any time.

·        No Guarantee of Results: MediStudyGo doesn't guarantee specific outcomes from using website materials. You are solely responsible for how you use them, and your use of the website is at your own risk. You must comply with all applicable laws and regulations. The information does not alter any warranties you may have under a separate contract with MediStudyGo.

 

23.    Limitation of Liability

·        You assume full responsibility and all associated risks for using this platform and the Internet in general. Under no circumstances shall MediStudyGo, its affiliates, directors, employees, or agents be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of the platform or any linked sites.

·        This includes, but is not limited to:

(i)     Any errors, delays, or interruptions in service caused by factors beyond our control.

(ii)   Losses or damages resulting from unauthorized use of your account.

(iii)  This limitation applies regardless of the form of action, whether based on contract, negligence, tort, strict liability, or any other legal theory, even if MediStudyGowas advised of the possibility of such losses.

MediStudyGo acknowledges that content may contain technical inaccuracies or typographical errors, and we reserve the right to make changes or updates at any time.

 

24.    Severability

If any term in these ToU is held to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality, or unenforceability shall not affect the validity of any other provision of these Terms of Use.

 

25.    Waiver

The failure of MediStudyGoto exercise, or any delay in exercising, a legal right or remedy provided by these Terms of Use or by law shall not be considered a waiver of MediStudyGo’s right or remedy. Additionally, if MediStudyGo waives a breach of these Terms of Use, it shall not operate as a waiver of any subsequent breach.

 

26.    Indemnification

By using the Website, you agree to indemnify and hold harmless MediStudyGo, its affiliates, subsidiaries, owners, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, losses, expenses (including reasonable attorneys' fees), or penalties arising out of or related to:

·       Your use of the Services, or any violation of these ToU, Privacy Policy, or other Policies.

·       Any content or material you download, post, or transmit, including but not limited tocreating account, etc.

·       Your breach of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual obligations

·       Your violation of any applicable laws, rules, or regulations in connection with your use of the Services.

·       Any unauthorized or improper use of the Website by you or anyone accessing the Website using your account.

 

27.    Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising from these ToU will be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India. Any controversy or claim arising out of or related to these Terms of Use shall be governed by Indian law.

 

28.    Termination

MediStudyGo reserves the right to terminate or suspend your access to the Services, in whole or in part, with or without notice, for any reason, including, but not limited to:

(i)              Violation of Terms: Any violation of these Terms of Use, policies or agreements.

(ii)             Unlawful Activity: Any unlawful or illegal activity conducted through or in connection with the Services.

(iii)          Account Misrepresentation: Providing false or inaccurate information in connection with your account.

(iv)           Fraudulent Activities: Engaging in any fraudulent or deceptive activities.

(v)             Spamming or Unsolicited Content: Sending spam messages or repeatedly posting irrelevant or unsolicited content.

(vi)           Impersonation: Impersonating another user or misrepresenting your affiliation with any person or entity.

(vii)         Unauthorized Access: Any unauthorized access, use, modification, or control of the Website, its data, network, or related services.

(viii)       Data Breach: Obtaining or attempting to obtain by any means, including phishing or hacking, access to other users' accounts, usernames, or passwords.

(ix)           Harm to the Platform: Engaging in any conduct that, in MediStudyGo's sole discretion, harms or threatens to harm the Website, its users, or MediStudyGo's business interests.

Effects of Termination: Upon termination or suspension of your access to the Services:

                 i.          Your account will be deactivated, and you will no longer be able to access the Services;

               ii.          You will remain liable for any outstanding fees or charges incurred prior to termination;

             iii.          We may, at our discretion, remove or delete any content you have submitted or posted on the Website/Platform/Application.

 

29.    Maintenance and System Failures

MediStudyGo strives to provide a reliable and accessible platform for your educational needs. While we take reasonable measures for data backup and business continuity, you are solely responsible for maintaining backup copies of any information, content, or materials you submit or create using the Services. This includes, but is not limited to, notes, assignments, project files, and any other user-generated content. To ensure the quality and performance of our Services, we may, from time to time, suspend access to the Website or any part of the Services. These suspensions may be necessary for:

(i)              System maintenance, upgrades, and technical improvements.

(ii)            Content updates and enhancements.

(iii)          Addressing technical issues or security vulnerabilities.

(iv)           Implementing new features or functionalities.

(v)              Any other reason deemed necessary by MediStudyGo to maintain the integrity and functionality of the Services.

We will endeavor to provide reasonable notice of scheduled downtime whenever possible. However, we cannot guarantee uninterrupted access to the Services and will not be liable for any losses or damages, including loss of data, access, or progress, arising from any suspension or interruption of the Services, whether planned or unplanned.

While we make every effort to ensure the accuracy and availability of educational resources, we do not warrant that the Services will be error-free or that all content will be available at all times.

 

 

30.    Contact

If you have any questions or concerns about these terms of use, please contact us:

• Email: support@medistudygo.com
• Contact Number: +919137782263
• Address: Kumar Plaza, Air India Rd, Kolivery Village, Vidya Nagari, Kalina, Santacruz East, Mumbai, Maharashtra 400098