Shipping policy

Thank you for shopping with MediStudyGo operated by Teachspoon Edtech Pvt. Ltd. This Shipping Policy outlines how we manage the delivery of both our physical products, including printed books, and digital purchases. By placing an order, you acknowledge and agree to the terms detailed below.

 

1.  Processing Time

Orders are processed for shipping once customer confirmation is received. We may contact you to verify details like your shipping address or payment information. After confirmation, we aim to process your order within 1-3 business days, excluding weekends and public holidays. During high order volumes, processing may be delayed, but we will notify you and keep you updated. We strive to fulfill your order promptly.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

2.      Delivery

Digital Delivery: Our courses and digital products are available for immediate delivery upon successful purchase. Once your payment is processed and verified, you can access/download your course materials by signing into your account on our website or via a unique link sent to your email.

Your unique link to access digital courses will be sent to the email address provided during checkout. Please check your spam folder if the email does not appear in your inbox. For any issues accessing the course, please contact our customer support team at support@medistudygo.com.

Physical Delivery: Estimated delivery for physical products typically takes 7-10 business days from the date of dispatch. Delivery times may vary based on your location or any unforeseen shipping delays.

3.      Shipping Charges

Shipping charges are calculated based on the delivery address and shipping method selected at checkout. The total shipping cost will be displayed before you confirm your order. Additional charges will apply for international orders (when available).

 4.  Tracking Your Order

Once your physical order is shipped, you will receive an email confirmation with tracking information. Use the tracking number to monitor the status of your delivery.

Please note that tracking information will be provided for most shipments. If your order does not include tracking, you will receive a shipping confirmation email.

 5.  Delivery Issues

Address Accuracy: Please ensure your shipping address is accurate and complete before finalizing your order. MediStudyGo is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will assist with resolving the issue by working with the carrier.

 6.  International Shipping

We currently ship only within India. For information regarding potential international shipping options, please contact us.

 7.  Return & Refund Policy

For details about returning physical products, please refer to our Return & Refund Policy. Digital products are non-refundable once accessed or downloaded.

 8.  Technical Support

If you encounter any technical issues while accessing or downloading our courses, please reach out to our technical support team. We are committed to resolving any problems promptly.

 9.  Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will try to accommodate your request. However, please note that once an order has been shipped, modifications or cancellations may no longer be possible.

 10.  Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: support@medistudygo.com

Phone: +919137782263

Address: Kumar Plaza, Air India Rd, Kolivery Village, Vidya Nagari, Kalina, Santacruz East, Mumbai, Maharashtra 400098

 

We reserve the right to update or modify our shipping policy at any time. Please check our policy periodically to stay informed about how we are helping to protect and deliver your purchases.