Refund policy

At Teachspoon Edtech Pvt. Ltd., operator of the MediStudyGo website, we are committed to offering our customers high-quality digital and physical educational resources. By purchasing products from our website, you agree to the terms and conditions outlined in this policy.

 

Refund Policy

  1. Digital Products

All sales of digital products including but not limited to animated videos, mindmaps, and notesare final. Due to the nature of digital content, we do not offer refunds, returns, or exchanges once the sale is complete.

If you encounter issues with accessing or using digital products, please contact our support team immediately at support@medistudygo.com for assistance.

  1. Refund Process

For eligible claims, refunds will be processed to the original payment method within 7-10 business days after approval.

Please note that shipping costs are non-refundable.

Claims for refunds will be processed for the following circumstances:

                      i.          Defective or damaged products if reported within the appropriate timeframe i.e. within 7 (seven) days.

                    ii.          Incorrect items received if the discrepancy is verified.

  1. Exclusions
    The following products and circumstances are not eligible for refunds:

                      i.          Items purchased through third-party sellers;

                    ii.          Products damaged due to misuse, mishandling, or improper storage

                   iii.          Claims made after the specified claim period i.e. 7 (seven) days from receiving the product

Return Policy

  1. Printed Books

We do not accept returns or exchanges for printed books once they have been shipped, except under the following conditions:

                      i.          Defective or Damaged Items: If the book is defective, damaged, or contains a printing error upon arrival, you must notify us within 7 days of receiving the product to be eligible for a replacement or refund.

                    ii.          Incorrect Item: If you receive an incorrect item, we will offer a refund once the discrepancy is verified.

  1. How to Report an Issue

To report an issue with your order, please email us at support@medistudygo.com with the following information:

    1. Your order number
    2. A description of the issue
    3. Photos of the defective, damaged, or incorrect product

Once we receive the necessary details, we will review your claim and provide a prompt resolution.

  1. Exclusions for Returns

The following circumstances are not eligible for returns:

    1. Items purchased from third-party sellers
    2. Products damaged due to misuse, mishandling, or improper storage
    3. Claims made after the 7-day claim period

 

Contact Information

If you have any questions, concerns, or require further assistance regarding our refund and return policies, please contact us at:

  • Email:support@medistudygo.com
  • Phone: +919137782263
  • Address: Kumar Plaza, Air India Rd, Kolivery Village, Vidya Nagari, Kalina, Santacruz East, Mumbai, Maharashtra 400098

 

Note: We reserve the right to update or modify these policies at any time. Any changes will take effect immediately upon posting on our website. Please review these policies periodically to stay informed of any updates.